Shipping Policy – TRENQO
At TRENQO, we work to make your shopping experience smooth, fast, and reliable. Please read this policy carefully to understand our shipping and payment process.
1. Delivery Areas
- We currently deliver nationwide across Bangladesh.
- Orders are shipped to your doorstep via our trusted courier partners.
2. Delivery Timeframes
- Inside Dhaka City: 1–3 business days
- Outside Dhaka: 3–5 business days (depending on location and courier availability)
Please note: Delivery times are estimates and may vary due to holidays, weather, or courier delays.
3. Delivery Options & Charges
|
Delivery Area
|
Delivery Type
|
Charges
|
|
Inside Dhaka City
|
Standard Delivery
|
৳70
|
|
Near Dhaka (Hemayetpur, Savar, Ashulia, Dhamrai, Keraniganj, Dohar, Nawabganj, Keraniganj Model, South Keraniganj)
|
Standard Delivery
|
৳120
|
|
Outside Dhaka
|
Standard Delivery
|
৳150 (Advance payment required)
|
4. Payment Options
Cash on Delivery (COD)
- Pay only when your order is delivered to your doorstep.
Advance Payment (for Outside Dhaka orders)
- A small advance is required to confirm your order.
5. Order Processing
- Orders are processed once payment and details are confirmed.
- You will receive an order confirmation via email or SMS after placing your order.
- Once your order is dispatched, tracking details (if available) will be shared with you.
6. Delivery Procedure
- The delivery agent will bring your package directly to your address.
- Customers are requested to check the product at the time of delivery before accepting it.
- If the product does not meet your expectations, you may return it immediately as per our Return & Exchange Policy.
7. Delays & Exceptions
While we aim to deliver on time, TRENQO is not responsible for delays caused by:
- Courier service issues
- Natural disasters, strikes, or public holidays
- Incorrect or incomplete shipping information provided by the customer
8. Contact Us
If you face any issues with your delivery, please contact us immediately:
Email: trenqobd@gmail.com
Phone: +880 1711-100757
At TRENQO, we are committed to making your shopping experience smooth from checkout to delivery at your doorstep. Thank you for trusting us with your style.
